Privacy Policy

ABOUT US

The website at www.thefacefridge.com ("the site") is operated by The Face Fridge Ltd, a company limited by shares which is registered in England & Wales under number 12880530.

For the purpose of the Data Protection Act 1998 (“Act”) and the General Data Protection Regulation (GDPR) 2018, the data controller is The Face Fridge Ltd.

If you have any questions, comments, requests or suggestions about this privacy policy or the way in which we use your personal information or if any of your personal information changes, please email us at hello@thefacefridge.com.

 

THIS POLICY

Your privacy is very important to you and us. We are committed to protecting your privacy and we shall only use information relating to you in the manner set out in this privacy policy. This policy (together with our terms of use and cookie policy) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following policy carefully to understand our views and practices regarding your personal data and how we will treat it.

We will only keep your information for as long as we are either required to by law, or as is relevant for the purposes for which it was collected. We have in place appropriate technical and security measures to prevent unauthorised or unlawful access to or accidental loss of or destruction or damage to your information.

This information will not be disclosed to anyone outside The Face Fridge Ltd or its associated companies, partners, and other organisations.

We expect the information we hold to be accurate and up to date. You have the right as an individual to find out what information we hold about you and make changes if necessary; you also have the right, assuming we are not obligated by law to refuse, to ask us to stop using the information.  To have your information removed or rectified, please contact hello@thefacefridge.com.

The type of information that we will collect on you, and you voluntarily provide to us, will vary depending on whether you are signing up for our newsletter/ interest list on our website, or whether you are purchasing a product from our site.

 

The basis for processing your data is:

1) Ability to ship your products out to you to your correct provided address.

2) To inform you of upcoming products, sales, and other interests via our newsletter that you have signed up to

3) To contact you regarding an order if any issues arise.

 

We do not and will not ever sell any of your personal data to a third party. We want to earn and maintain trust with our website users. We do however share your data with companies in the following categories as an essential part of being able to provide our products via e-commerce to you, as set out below:

Companies that get your purchases to you, such as delivery and courier services.

Professional services providers and website hosts such as Shopify.

Third-party payment processors such as PayPal and Apple Pay.

This store is hosted by Shopify, please visit https://www.shopify.com/legal/privacy to find out more about their privacy policy and how they may collect your information on our behalf.

We will not store, process or transfer your data outside the parties detailed above unless we have an appropriate lawful reason to do so.  Unless we are precluded from doing so by law, you have the right to remove your consent at any time depending on the relationship either by unsubscribing from our newsletters or by contacting us and requesting that processing of your details be restricted or deleted. 

Otherwise, we will delete your data as soon as practical, including shredding hard copy data.

 

PROTECTION OF PERSONAL INFORMATION

The Face Fridge takes precautions, including administrative, technical, and physical measures, to safeguard your Data against loss, theft, and misuse, as well as against unauthorised access, disclosure, alteration, and destruction.

 

CONSENT

By using the site, you are accepting and consenting to our use of your information as set out in this Privacy Policy.

 

INFORMATION WE COLLECT FROM YOU - INFORMATION YOU GIVE US.

We may collect the following information when you correspond with us by checkout, email, or otherwise. It includes information when you purchase a product through our site, register for our newsletter/interest list through our site, , fill out forms on our site and when you report a problem with our site. The information you give us may include your name, , e-mail address,  telephone number, shipping address, billing address, payment card details, how you heard about us and the particular details of your enquiry.

As an ecommerce retailer, we use personal information in some of the following ways:

  • Email address:
    • To confirm a customer's order
    • To update a customer on their order's shipping status
    • To send marketing emails
    • To respond to customer queries and questions through our ‘contact us’ page
  • Name, payment card details, billing address:
    • To process payments
  • Shipping address:
    • To ship a customer's order

 

If you would like any of your personal information removed, please contact hello@thefacefridge.com

 

INFORMATION WE COLLECT FROM YOU - AUTOMATIC INFORMATION WE COLLECT ABOUT YOU.

When you access the site, we automatically collect the following information:

Technical information including your Internet Protocol address used to connect your computer to the internet, your login information, browser type and version, time zone setting, browser plug-in types, operating system and platform information.

Information about your visit including the Uniform Resource Locators, clickstream to, through and from our site (including date and time), services you viewed or searched for, page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks and mouse-overs, methods used to browse away from the page and any phone number used to call our telephone numbers.

 

COOKIES

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. For detailed information on the cookies we use and the purposes for which we use them see our Cookie policy [visit Cookie Policy page].

 

WHERE WE STORE YOUR PERSONAL DATA

All information you provide to us is stored within our Shopify admin account which can only be accessed through a password by authorised personnel of The Face Fridge Ltd. Your data will only be accessed as and when it is needed and will be locked immediately after necessary use.  Where you have been given an order number from our site, we ask you not to share this number with anyone.

Unfortunately, the transmission of information via the internet is not completely secure. We will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

 

YOUR RIGHTS

You have the right to ask us not to process your personal data for marketing purposes. You can exercise your right to prevent by checking certain boxes on the forms we use to collect your data. You can also exercise the right to unsubscribe & opt-out and/or change your mind at any time and you can let us know by contacting us at hello@thefacefridge.com.

Our site may, from time to time, contain links to and from the websites of our advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

 

ACCESS TO INFORMATION

The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act.

 

CHANGES TO OUR PRIVACY POLICY

Any changes we make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our privacy policy.