Terms & Conditions

1. WE MAY MAKE CHANGES TO THESE TERMS

1.1 We may revise these terms of use from time to time. Every time you wish to use our site, please check these terms to ensure you understand the terms that apply at that time.

 

2. INFORMATION ABOUT US

2.1 www.thefacefridge.com is a Website operated by The Face Fridge Ltd (“we, us, our”). We are a company limited by shares which is registered in England and Wales under number 12889530 at 7H Dukes Yard, Watford, WD24 5AL.

 

3. THERE ARE OTHER TERMS THAT MAY APPLY TO YOU

The following policies also apply to your use of our site:

3.1 Our Privacy Policy [see Privacy Policy page], which sets out the terms on which we process any personal data we collect from you, or that you provide to us. By using our site, you consent to such processing and you warrant that all data provided by you is accurate.

3.2 Our Cookie Policy [see Cookie Policy page], which sets out information about the cookies on our site.

 

4. WE MAY MAKE CHANGES TO OUR SITE

4.1 We may update and change our site from time to time to reflect changes to our services, our users’ needs and our business priorities. We will try to give you reasonable notice of any major changes.

 

5. PAYMENT AND PRICING

5.1 The price of the Goods will be that shown on our Website, www.thefacefridge,com, at the time of your order. Our prices may change at any time but these changes will not affect any orders that we have already accepted and/ or processed.

5.2 All Goods are priced in pounds sterling (£GBP) and exclude delivery charges which will be calculated and applied at checkout before you complete your order.

5.3 We have made and will make every reasonable effort to ensure that our prices, as shown on our Website and social media platforms are correct. If we find, or are made aware of any errors or on our Website or Social Media platforms, we will make every reasonable effort to correct such errors or omissions as soon as is reasonably possible.

5.4 If there is an obvious pricing error on our Website, we will be under no obligation to provide the Goods to you at the incorrect (lower) price, even after we have sent you an Order Confirmation, if the price error is unmistakable and could have reasonably been recognised by you as a mispricing.

5.5 Prices will be checked when we process your order.

5.6 All prices are inclusive of VAT.

5.7 Delivery charges may be included in the price of the Goods on our Website. Delivery costs, where free delivery is not available, and any related charges will be presented to you as part of the Order process. Payment for the Goods and any related delivery charges must always be made at the time of Order and you will be prompted to pay during the order process.

5.8 All payments made via the Website will go through a secure payment gateway. We accept American Express, Apple Pay, Google Pay, Maestro, MasterCard, PayPal, Shop Pay and Visa. No credit or debit card information is provided to us and completion of the transaction will be subject to you agreeing to the third party payment processor’s terms and conditions.

5.9 A separate contractual relationship is created between you and your choice of payment method and we cannot be held liable for any errors, actions, omissions or incorrect charges that may be made between you both.

5.10  We do not accept liability if delivery of Goods is delayed because you have provided us with incorrect payment details.

5.11 If it is not possible to obtain payment for the Goods using the payment details you have provide, your order will be rejected and cancelled.

 

6. WE MAY SUSPEND OR WITHDRAW OUR SITE

6.1 We do not guarantee that our site, or any content or products on it, will be free from errors or omissions or will always be available or be uninterrupted. We may suspend or withdraw or restrict the availability of all or any part of our site for business and operational reasons. We will try to give you reasonable notice of any suspension or withdrawal.

6.2 You are responsible for making all arrangements necessary for you to have access to our site.

6.3 You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these terms, and that they comply with them.

 

7. HOW YOU MAY USE MATERIAL ON OUR SITE

7.1 You must not use any part of the materials on our site for commercial purposes without obtaining a licence to do so from us.

 

8. WE ARE NOT RESPONSIBLE FOR THE DAMAGE TO ANY BEAUTY/SKINCARE OR OTHER PRODUCTS YOU MAY STORE IN YOUR THE FACE FRIDGE.

8.1  Any content on our site is for general information only. You must obtain advice from your beauty products manufacturer to ensure your products are suitable to be refrigerated.

8.2 We will not be held responsible for any damage to your skincare/ beauty products or tools, or damage to yourself as a result of storing products and tools in the fridge. We cannot be certain the fridge is suitable for all beauty/skincare products and tools.

8.3 PLEASE CHECK WITH THE MANUFACTURER OF YOUR PRODUCTS AND TOOLS BEFORE STORING IN THE FACE FRIDGE.

8.4 Although we make reasonable efforts to update information on our site, we make no representations, warranties or guarantee, whether express or implied, that the content on our site is accurate, complete or up to date.

8.5  If you would like advice to your circumstances, please contact us at hello@thefacefridge.com

 

9. WE ARE NOT RESPONISBLE FOR THE IMPROPER AND IRRESPONSIBLE USE AND NEGLECT OF THE FACE FRIDGE AND ANY IMPLICATIONS OF THIS THEREAFTER

9.1 The Face Fridge Ltd will not be held responsible for the improper use by consumers and then subsequent damage of our products or other personal items of the consumer.

9.2  We advise that you frequently check your The Face Fridge for anything unusual and clear out any condensation with a dry, clean cloth.

9.3 We do not recommend leaving The Face Fridge in the hot setting for any longer than 20 minutes and do not recommend you leaving The Face Fridge in the hot setting unsupervised.

9.4 We recommend switching off and unplugging The Face Fridge during periods of prolonged non-use, including but not limited to; whilst on holiday and when you are not storing any products in the fridge.

9.5 We advise avoiding leaving the door of the fridge open for any period of time, ensuring it is closed immediately after removing or adding products/ tools and closed during your beauty regime.

9.6 You must leave a minimum of 12cm between The Face Fridge and a wall to ensure proper functioning of the fan.

9.7 You must keep The Face Fridge away from any water, direct sunlight and do not in any event connect the plug into a faulty plug socket.

9.8 We do not advise overloading The Face Fridge with products and tools.

9.9 The Face Fridge must kept away from children.

9.8 If anything unusual occurs with your The Face Fridge, please switch it off immediately and contact hello@thefacefridge.com.

 

10. WARRANTY

10.1 The Face Fridge Ltd will provide 12 months warranty for any The Face Fridge products for any faults that are manufacturing faults.

10.2 The 12 months warranty begins on the date of delivery to the consumer.

10.3 We will not be held responsible for damage and/or faulty products caused by the consumer and/or a result of improper or irresponsible use of The Face Fridge.

10.4 We have the right to refuse refund if the damage or faulty product is deemed to be the fault of the consumer.

10.5 We may in the first instance offer guidance and support from our manufacturer on how to repair The Face Fridge yourself via either email instructions or a video, if this is not suitable or does not resolve the problem, we will take necessary steps which will either include a full refund or a replacement product.

10.6 The consumer will not be refunded the delivery charge and will be required to cover the costs to return the faulty product to us.

10.7 On inspection of the faulty product, we will issue a full refund for the product or offer a replacement.

 

11. DAMAGE TO PERSONAL ITEMS AND SELF RESULTING FROM IMPROPER USE

11.1 The Face Fridge Ltd will not be held responsible for damage to any personal items or people as a result of neglect and improper use of our products.

11.2 Please contact us at hello@thefacefridge.com if you experience any issues with your products from The Face Fridge Ltd.

 

12. LIABILITY

12.1 Subject to this clause 12, we will be responsible for any foreseeable loss or damage that you may suffer as a result of our breach of these Terms and Conditions or as a result of our negligence. Loss or damage is foreseeable if it is an obvious consequence of the breach or negligence or if it is contemplated by you and us when the Contract is entered into. We will not be responsible for any loss or damage that is not foreseeable.

12.2 We accept no liability in respect of the following:

1. Loss or damage due to causes beyond our control including, but not limited to, accident, storm, flood, neglect, misuse, faults or premature deterioration which results from your failure to comply with our instructions;
2. Deliberate or accidental damage and/or misuse of the Goods;
3. Damage or deterioration arising out of normal wear and tear.

12.3 We will not be liable to you for any loss of profit, loss of business, interruption to business or for any loss of business opportunity.

12.4 Nothing in these Terms and Conditions is intended to or will limit your legal rights as a Consumer under any consumer protection legislation, where applicable. For more details of your legal rights, please contact your local Citizens’ Advice Bureau or Trading Standards Office.

 

13. REFUNDS

13.1 We can only issue refunds for faulty products. As The Face Fridge’s purpose is to store beauty/ skincare products and tools there are implications with hygiene.

13.2 Due to the personal and hygiene nature of the purpose of our product, we cannot offer a refund if you simply change your mind.

13.3 This falls in line with The Consumer Contracts Regulations 2013,  – Limits of application: circumstances excluding cancellation, 28. – (3)(a) “in the case of a contract for the supply of sealed goods which are not suitable for return due to health protection or hygiene reasons, if they become unsealed after delivery”, which applies to distance and off-premises contracts between a trader and a consumer.

13.4  All of our fridge boxes are sealed with a large sticker, if there is evidence the box has been opened, whether that be the sticker has been ripped or has been peeled off, or any other clear evidence that the box has been opened, we will not issue a refund due to hygiene reasons unless the product is faulty.

 

14. YOU MUST KEEP YOUR ACCOUNT DETAILS SAFE

14.1 If you choose, or you are provided with, a user identification code, password, order number or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party.

14.2 We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these terms of use.

14.3 If you know or suspect that anyone other than you knows your order number, you must contact hello@thefacefridge.com.

 

15. WE ARE NOT RESPONSIBLE FOR VIRUSES AND YOU MUST NOT INTRODUCE THEM

15.1 You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful.

15.2  You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site.

15.3 You must not attack our site via a denial-of-service attack or a distributed denial-of service attack.

15.4 By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990.

15.5 We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.

15.6 We do not guarantee that our site will be secure or free from bugs or viruses.

15.7 You are responsible for configuring your information technology, computer programmes and platform to access our site. You should use your own virus protection software.

15.8  We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or on any Website linked to it.

 

16. WE ARE NOT RESPONSIBLE FOR WEBSITES WE LINK TO

16.1 Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only.

16.2 Such links should not be interpreted as approval by us of those linked Websites or information you may obtain from them.

16.3 We have no control over the contents of those sites or resources, and accept no responsibility for them or for any loss or damage that may arise from your use of them.

 

17. USER-GENERATED CONTENT IS NOT APPROVED BY US

17.1 This Website may include information and materials uploaded by other users of the site, including reviews and social media comments.

17.2 This information and these materials have not been verified or approved by us. The views expressed by other users on our site do not represent our views or values.

17.3 If you wish to complain about information and materials uploaded by other users please contact us on hello@thefacefridge.com.

 

18. RULES ABOUT LINKING TO OUR SITE

18.1 You may link to our site, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

18.2 You must not establish a link from any Website that is not owned by you.

18.3 Our site must not be framed on any other site, nor may you create a link to any part of our site other than the home page.

18.4 We reserve the right to withdraw linking permission without notice.

18.5 The Website from which you are linking must comply in all respects with the content standards set out below in under heading ‘Acceptable Use’.

18.6 If you wish to make any use of material on our site other than that set out above, please address your request to hello@thefacefridge.com

 

19. ACCEPTABLE USE OF OUR WEBSITE

19.1 The following terms apply to all users of, and visitors to our site. Your use of our site means that you accept, and agree to abide by, all the provisions hereunder.

19.2 You may use our site only for lawful purposes. You may not use our site:

in any way that breaches any applicable local, national or international law or regulation;

in any way that is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect;

for the purpose of harming or attempting to harm minors in any way;

to send, knowingly receive, upload, download, use or re-use any material which does not comply with our Content Standards in clause 14 below;

to transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation (spam); or

to knowingly transmit any data, send or upload any material that contains viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware; or

to reproduce, duplicate, copy or re-sell any part of our site in contravention of the provisions of these terms of Website use.

19.3 You also agree not to access without authority, interfere with, damage or disrupt:

any part of our site;

any equipment or network on which our site is stored;

any software used in the provision of our site; or

any equipment or network or software owned or used by any third party.

 

20. INTERACTIVE SERVICES

20.1 We may from time to time provide interactive services on our site, including, without limitation such as instant chat (“interactive services”).

20.2 Where we do provide any interactive service, we will provide clear information to you about the kind of service offered, if it is moderated and what form of moderation is used (including whether it is human or technical).

20.3 We will do our best to assess any possible risks for users (and in particular, for children) from third parties when they use any interactive service provided on our site, and we will decide in each case whether it is appropriate to use moderation of the relevant service (including what kind of moderation to use) in the light of those risks.

20.4 However, we are under no obligation to oversee, monitor or moderate any interactive service we provide on our site, and we expressly exclude our liability for any loss or damage arising from the use of any interactive service by a user in contravention of our content standards, whether the service is moderated or not.

20.5 The use of any of our interactive services by a minor is subject to the consent of their parent or guardian. We advise parents who permit their children to use an interactive service that it is important that they communicate with their children about their safety online, as moderation is not fool proof.

20.6 Minors who are using any interactive service should be made aware of the potential risks to them.

20.7 Where we do moderate an interactive service, we will normally provide you with a means of contacting the moderator, should a concern or difficulty arise.

 

21. CONTENT STANDARDS

21.1 These content standards apply to any and all material which you contribute to our site (“contributions”), and to any interactive services associated with it. Examples include uploading reviews.

21.2 You must comply with the spirit and the letter of the following standards. The standards apply to each part of any contribution as well as to its whole.

21.3 Contributions must be accurate (where they state facts), be genuinely held (where they state opinion), and comply with applicable law in the UK and in any country from which they are posted.

21.4 Contributions must not:

contain any material which is defamatory of any person;

contain any material which is obscene, offensive, hateful or inflammatory;

promote sexually explicit material;

promote violence;

promote discrimination based on race, sex, religion, nationality, disability, sexual orientation or age;

infringe any copyright, database right or trade mark of any other person;

be likely to deceive any person;

be made in breach of any legal duty owed to a third party, such as a contractual duty or a duty of confidence;

promote any illegal activity;

be threatening, abuse or invade another’s privacy, or cause annoyance, inconvenience or needless anxiety;

be likely to harass, upset, embarrass, alarm or annoy any other person;

be used to impersonate any person, or to misrepresent your identity or affiliation with any person;

give the impression that they emanate from us, if this is not the case;

advocate, promote, incite any party to commit or assist any unlawful or criminal act such as (by way of example only) copyright infringement or computer misuse;

contain a statement which you know or believe, or have reasonable grounds for believing, that members of the public to whom the statement is, or is to be, published are likely to understand as a direct or indirect encouragement or other inducement to the commission, preparation or instigation of acts of terrorism;

contain any advertising or promote any services or web links to other sites.

 

22. SUSPENSION AND TERMINATION

22.1  We will determine, in our discretion, whether there has been a breach of this ‘Acceptable Use’ clause or content standards through your use of our site. When a breach of the same has occurred, we may take such action as we deem appropriate.

22.2 Failure to comply with this ‘Acceptable Use’ clause or content standards constitutes a material breach of the terms upon which you are permitted to use our site, and may result in our taking all or any of the following actions:

immediate, temporary or permanent withdrawal of your right to use our site;

immediate, temporary or permanent removal of any contribution, posting or material uploaded by you to our site;

issue of a warning to you;

legal proceedings against you for reimbursement of all costs on an indemnity basis (including, but not limited to, reasonable administrative and legal costs) resulting from the breach;

further legal action against you; and/or

disclosure of such information to law enforcement authorities as we reasonably feel is necessary.

We exclude liability for all action we may take in response to breaches of this ‘Acceptable Use’ clause. The actions we may take are not limited to those described above, and we may take any other action we reasonably deem appropriate.

 

23. UPLOADING CONTENT TO OUR SITE

23.1 Whenever you make use of a feature that allows you to upload content to our site, or to make contact with other users of our site, you must comply with the content standards set out in the ‘Acceptable Use’ clause above. Examples include leaving a review.

23.2 You warrant that any such contribution does comply with those standards, and you will be liable to us and indemnify us for any breach of that warranty. This means you will be responsible for any loss or damage we suffer as a result of your breach of warranty.

23.3 Any content you upload to our site will be considered non-confidential and non-proprietary.

23.4 You retain all of your ownership rights in your content, but you are required to grant us and other users of our site a limited licence to use, store and copy that content and to distribute and make it available to third parties.

24.4 We also have the right to disclose your identity to any third party who is claiming that any content posted or uploaded by you to our site constitutes a violation of their intellectual property rights, or of their right to privacy.

24.5 We have the right to remove any posting you make on our site if, in our opinion, your post does not comply with the content standards set out in the ‘Acceptable Use’ clause above. 

24.6 You are solely responsible for securing and backing up your content.

 

25. CONTRACTS AND THE LAW

25.1 The Contract is between you and us. It is not intended to benefit any other person or third party in any way and no such person or party will be entitled to enforce any provision of the Contract.

25.2 If any provision of these Terms and Conditions is held by any competent authority to be invalid or unenforceable in whole or in part, the validity of the other provisions of the Contract or these Terms and Conditions and the remainder of the provision in question will not be affected.

25.3 These Terms and Conditions and the relationship between you and us (whether contractual or otherwise) will be governed by, and construed in accordance with, the laws of England and Wales.

25.4 Any dispute, controversy, proceedings or claim between you and us relating to the Contract or these Terms and Conditions (whether contractual or otherwise) will be subject to the jurisdiction of the courts of England and Wales.

 

26. YOUR CONCERNS

26.1 If you have any concerns about material which appears on our site, please contact hello@thefacefridge.com

 

Thank you for visiting www.thefacefridge.com.